Reviews

The service at this shop is stellar. The mechanics know their stuff and the prices are fair.

Mike from Orion patiently answered my questions and Orion handled the problem with my Subaru Crosstrek same day.

I was really impressed with how they kept me up to date on the progress of my repairs. They found some parts that were incorrectly installed by someone else and took care of that too. When I picked up my car, they showed me what had been replaced and what was wrong with it. They care about good service.

Orion Automotive Service is awesome! Probably the BEST customer service I have received in a very long time anywhere. I am a fan. Excellent customer service, beautiful grounds (to walk a dog), professional, and extremely decent and honest. A rare find. I was very impressed. Bravo! I unequivocally recommend.

These folks are kind, thoughtful in Covid protocols, and went above and beyond repairing our car. The comprehensive inspection was much more thorough than other repair shops we have used, and the mechanics felt honest about which things really needed addressing and which things were less pressing. I also appreciate how Orion supports other businesses and the folks there feel like real members of the community.

Thorough service, friendly staff, and a feeling of trust that they just want to help maintain my car and not sell me unneeded repairs

By far the best experience i have had at a repair shop. Super friendly both on the phone and in person. Very knowledgeable and explains everything in a way even people who dont know much about cars can understand. Even went as far as pulling my car out of where they stored them with no questions asked without me even asking. Top-tier service

Fixed a '13 Outback next day, just in time for a trip

Orion Auto is great. I’ve been going there for years. The repair work is good. And, most importantly, you can trust them.

Very professional group , amazingly clean facility, mechanics , and the property and grounds look more like a natural park than a mechanics shop! Very refreshing

Professional and caring people. Within days of dropping off my car I received a detailed digital report of everything that they found. They included pictures of everything that they spotted. I also had a phone conversation about everything that was found and what they recommended fixing. Very understanding and not pushy whatsoever. Someone even came out and checked on me when I was picking up my car to make sure that everything was working properly. I can tell that they are truly passionate about the work that they do, and the customers that they serve.

I took my Subaru to Orion for a Comprehensive Vehicle Inspection prior to selling. Rich and his team did a great job of giving me a list of the safety issues so I could confidently sell my car with good karma and honesty for the buyer. It was a great experience. Thanks, guys!

These folks do wonderful work and they are very fair and honest. Highly recommended.

Outfreaking standing!!!! I won't take my E Class Mercedes anywhere else. The folks at Orion (Michael, Michael, Jason, and others) were professional, but the quality of their was Exceptional and a third of what you'd normally pay at a dealership. Trust me, see the folks at Orion, you won't be sorry!

Sent a vehicle in for multiple repairs, the estimates were very fair and the gentleman on staff, Michael walked me through every step and was very friendly, transparent and professional. They offer full vehicle inspections and are able to handle to my knowledge any issue, including engine repair. Every service provided has been done without issue and I would highly recommend Orion Automotive Service for any vehicle concerns.

What type of shop is Orion Automotive? The type of place that takes CARE of you in every sense of the word. A shop that lovingly refers to customers as guests. A place that remembers the names of your children, your pets, the type of wine you like with dinner. Oh, and they are damn good at fixing cars too. I was a proud employee at Orion for 11 years and I continue to trust them to take great CARE of my family and friends. A true Ann Arbor original! Sincerely -The Real Michael Rodriguez

Very helpful. Got my F150 in quickly and diagnosed the problem. Gave me an itemized run down of cost of repair. I decided to trade the truck in rather then spend the money. First time I used Orion and will definitely go back.

My family has used Orion for many years and has been extremely happy. Orion recently rebuilt my go kart which had been nonfunctional for more than two years. This business is extremely professional, very instructive about the problems our cars have had, and very cost conscious about helping to take care of older cars, while keeping them running and safe. As a long time resident of Ann Arbor, I can highly recommend them.